Listening is truly the art of communication. We have all heard that “you were given two ears and one mouth for a reason; to do twice as much listening as you do talking.” Many of us find this to be common sense and don’t give it the proper amount of attention required to truly master [...]
In today’s world information travels so fast, the good the bad and the ugly. Most customers perform some sort of online search on your company, products or service prior to ever picking up the phone and scheduling an appointment. That being said, you need to know what the internet has to say about your [...]
The number one mistake most HVAC sales people make is that they simply never ask the customer for their business. They never ask for the order directly. I’ve heard so many HVAC sales people get done with their entire presentation and then actually give the customer the option to “think about it” or to [...]
Where the elite HVAC companies receive the knowledge and motivation to keep them on the fast track to dominant HVAC success! People love to talk. Most people talk about their accomplishments and HVAC Successes. Normally they refer to things that happened in the past. It is always good to reflect back on where [...]
The Wonderful Profession of HVAC Sales Its mind blowing just how many people I meet that once they find out that I train HVAC Sales professionals and provide business development coaching, many respond with some sort of comment or remark about how they could NEVER sell for a living. I find it even more [...]
In a previous edition of Success4You News HVAC Training we covered the 5 reason why people invest in HVAC products and/or services. When we understand what motivates people our ability to help serve our customers increase dramatically. It allows us to identify their interests so that we may build our presentation and offerings around [...]
In this HVAC Sales Training video designed for both HVAC Service Technicians and HVAC Sales Professionals we discuss the 5 main reasons why your customers open their wallets and invest in your companies services. The information has been drawn from years of successfully selling products and services in the HVAC industry as well as numerous consumer [...]
In a previous edition, HVAC Service Training – Maintenance Agreements 101 we discussed the value of implementing a maintenance agreement program in your HVAC business. We also demonstrated how one service technician offering a maintenance agreement plan to every one of their clients can generate tens of thousands of dollars in annual revenue for [...]
Many times when we are inspecting an HVAC system that is 8 years old or older we are faced with advising our customer on either investing in a repair to keep their existing system operating, or investing funds into a new high efficiency HVAC system for their home. The decision your customer makes is [...]
In HVAC Service Training – Maintenance Agreements 101 we discuss the basic benefits of offering maintenance agreements to all of your customers. This video is designed to speak directly to contractors all over the world who are not currently offering maintenance agreements to their customers. There are typically two main reasons why contractors DON’T offer maintenance [...]
