This class is designed for HVAC Customer Service Representatives, HVAC Dispatchers and HVAC Lead Coordinators. Once you are successful at getting the phone to ring, how you handle the next critical steps are essential to winning or losing the caller’s business.
- Learn procedures and communication skills needed to capture every customer at original contact.
- Educate your clients on the front side so that they are more prepared when your field personnel arrives to invest in your company.
- Successfully promote and sell maintenance agreements over the phone.
- Transform frustrated clients into your biggest advocates.
“The customer experience is the next competitive battleground.” ~ Jerry Gregoire CEO Dell Computers
One day course designed for HVAC CSRs and Lead Coordinators. You are the quarterback of the team… Without you, nothing else happens. Maximize every opportunity to take your company to new levels!
1 Day From 8:00am – 4:30pm